Return Policy


International Customers
: Please contact us before returning any product.

 

US & Canadian Customers

    1. Any defective, incorrect, or damaged item may be returned within 30 days of receipt via the U.S. or Canadian Postal Service. We will gladly ship a replacement and reimburse you for your return postage.
    2. Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in sellable condition, will be issued an exchange or refund of merchandise cost only.
    3. Computer software, videos, CDs, DVDs, or other media may only be returned for refunds if unopened. If opened, they may be returned only for replacement of the same item.
    4. Any return that does not comply with the above policy will be subject to a restocking fee, at our discretion.


SHIP YOUR RETURN PREPAID TO: 

 Zion Christian Publishers
Attention: Returns Department
P.O. Box 70
Waverly, NY 14892 

(Please ship via the U.S. Postal Service or a shipping service that can be sent to a P.O. Box) 

 

When returning items:

Returns may be sent to our post office box via the U.S. Postal Service. We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or FedEx. 

Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange. 

If you have any questions about your return, please e-mail our Customer Service Department by email at customerservice@zcpublishers.com or call us (607) 565-2801.

 

 

 

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